Support Overview:
Onsite Support
Immediate, next business-day technical support delivered directly at your location with priority access to local parts, case logging via phone/email, and warranty or trade repairs — all backed by nationwide coverage.
Collection Service
Scheduled pickup and return of your equipment from your office with a dedicated account manager, typical 48-hour turnaround (dependent on part availability), and support for both in-warranty and out-of-warranty repairs across Nigeria.
Carry-In Service
Bring your device to the service center for logging and updates, with an expected 48-hour repair cycle for warranty and non-warranty issues and comprehensive nationwide support.
Care Pack & Contract Services
Enhanced support options including extended warranties, upgraded entitlements, dedicated parts and support managers, formal Service Level Agreements (SLAs), and both preventative and reactive maintenance.
